Privacy Policy

Our contact details

Name: ReConnect Gloucestershire CIC

Phone Number: 0747 999 9919

E-mail: Coryn Memory   coryn@reconnectglos.org

Your Right to object

Article 21 of the GDPR gives individuals the right to object to the processing of their personal data at any time. This effectively allows you to stop or prevent us from processing your personal data.

An objection may be in relation to all of the personal data we hold about you or only to certain information. It may also only relate to a particular purpose we are processing the data for.

What type of information we have

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address, phone numbers, e mail addresses, date of birth.)
• Some projects keep information on a person’s medical conditions if relevant
• Details of emergency contact person
• Details of other agencies and referrers associated with you
• Details of any disabilities and what support is required
• Employees PAYE, bank and pension information
• Some projects collect data on your marital status, care package status, ethnicity, if you are a carer
• Some projects collect your G.P.s name and address
• Photograph of you

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one or more of the following reasons:

• To enable us to contact you
• To contact another person in an emergency
• Relevant medical information to help us deliver the best service for you, e.g. 1-1 stroke peer support and also to help you quickly if you have a medical emergency when partaking in an activity with us.
• Disabilities information so we can make sure you get the support you need from us
• PAYE, bank and pension info so we can process your salary and expenses
• Data on your marital status, care package status, ethnicity, if you are a carer, so we can supply anonymous data to our financial donors
• P. info in case of a medical emergency when participating in activities with us
• Photographs for publicity

We also receive personal information indirectly, from the following sources in the following scenarios:

• A person or organisation that has referred you into one of our services, with your consent, to enable you to participate in RGCIC activities

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your Consent  Your consent will be sought to hold your personal data. You have the right to withdraw that consent at any time. Please contact us if you would like to withdraw consent.

(b) We have a contractual obligation. This relates to contracts drawn up between RGCIC and employees, volunteers and third party referrers.

(c) We have a legal obligation. This mainly relates to children, vulnerable adults and employees. For example we need to process some data to safeguard people and keep them safe and well. We also have legal obligations regarding employees’ data.

(d) We have a vital interest. In the case of medical information, we sometimes need to keep this in order to protect people medically, for example data about someone’s medicine they need when in our care, or allergy information.

(e) We have a legitimate interest. This means the information we hold about you helps us to carry out our services to you. We also use it to provide anonymized data for fundraising and reporting to funders.

(f) Medical and health information is subject to Article 9(2) of the GDPR: This means that in addition to (a) – (e) when we process health information about you  RGCIC will also process information according to an extra lawful basis. The processing of this data has to be used for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, the provision of health or social care services.

 The processing of an individual’s data may fall under 1 or more lawful bases.

What we do with the information we have

We use the information that you have given us in order to:

• Provide a service which is appropriate to you by sharing relevant information with members of staff and volunteers.
• Keep you safe and well by sharing relevant medical information with appropriate staff and volunteers working with you
• Contact you or your parent/guardian or emergency contact
• Handle financial transactions such as salary and expenses, pension, PAYE by sharing information with HMRC
• We may use photographs, if you have given consent, for publicity purposes in newspapers, newsletters etc both in print and online and on our social media
• We use anonymised data to report to funders and for future fundraising

We may share this information with other organisations which you have consented to.

How we store your information

Your information is securely stored in locked filing cabinets, password protected electronic devices, encrypted and password protected data sticks and online servers.

We keep your personal information for the duration of your involvement with RGCIC. In the case of ad hock or “on hold” involvement we will keep your information for up to 1 year after our last contact with you. We will then anonymise the data or dispose of your information by shredding paperwork and permanently deleting electronically stored data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at :

Name: ReConnect Gloucestershire CIC

Phone Number: 0747 999 9919

E-mail: Coryn Memory coryn@reconnectglos.org

if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113